{
    "overall": "operational",
    "uptime90": 99.996,
    "updated": "2026-05-20T16:12:17+00:00",
    "services": {
        "panel": {
            "key": "panel",
            "name": "Web panel",
            "status": "operational",
            "uptime90": 100
        },
        "api": {
            "key": "api",
            "name": "API",
            "status": "operational",
            "uptime90": 100
        },
        "voice": {
            "key": "voice",
            "name": "Voice routing",
            "status": "operational",
            "uptime90": 99.99
        },
        "sms": {
            "key": "sms",
            "name": "SMS routing",
            "status": "operational",
            "uptime90": 99.989
        },
        "vm": {
            "key": "vm",
            "name": "Voicemail + transcription",
            "status": "operational",
            "uptime90": 100
        },
        "ai": {
            "key": "ai",
            "name": "AI add-ons",
            "status": "operational",
            "uptime90": 100
        },
        "prov": {
            "key": "prov",
            "name": "Number provisioning",
            "status": "operational",
            "uptime90": 99.991
        }
    },
    "incidents": [
        {
            "id": "INC-2026-05-12-144D",
            "service": "Voice routing",
            "title": "Carrier outage in CH region",
            "severity": "major",
            "start": "2026-05-12T18:24:00+00:00",
            "end": "2026-05-12T19:33:00+00:00",
            "duration_min": 69
        },
        {
            "id": "INC-2026-05-06-1F32",
            "service": "Number provisioning",
            "title": "Provisioning queue backed up",
            "severity": "minor",
            "start": "2026-05-06T15:06:00+00:00",
            "end": "2026-05-06T15:35:00+00:00",
            "duration_min": 29
        },
        {
            "id": "INC-2026-05-05-63B7",
            "service": "Web panel",
            "title": "Background asset CDN miss spike",
            "severity": "minor",
            "start": "2026-05-05T06:35:00+00:00",
            "end": "2026-05-05T07:07:00+00:00",
            "duration_min": 32
        },
        {
            "id": "INC-2026-04-26-15B8",
            "service": "SMS routing",
            "title": "Number-portability lookup latency",
            "severity": "minor",
            "start": "2026-04-26T02:40:00+00:00",
            "end": "2026-04-26T03:07:00+00:00",
            "duration_min": 27
        },
        {
            "id": "INC-2026-04-11-20F1",
            "service": "Voice routing",
            "title": "Voice routing latency in EU-West",
            "severity": "minor",
            "start": "2026-04-11T12:33:00+00:00",
            "end": "2026-04-11T13:15:00+00:00",
            "duration_min": 42
        },
        {
            "id": "INC-2026-04-05-3E87",
            "service": "API",
            "title": "API rate-limiter false positives",
            "severity": "minor",
            "start": "2026-04-05T01:47:00+00:00",
            "end": "2026-04-05T01:56:00+00:00",
            "duration_min": 9
        },
        {
            "id": "INC-2026-03-20-610C",
            "service": "Web panel",
            "title": "Brief panel slowdown during deploy",
            "severity": "minor",
            "start": "2026-03-20T15:04:00+00:00",
            "end": "2026-03-20T15:18:00+00:00",
            "duration_min": 14
        },
        {
            "id": "INC-2026-03-11-3D26",
            "service": "Voice routing",
            "title": "Voice routing latency in EU-West",
            "severity": "minor",
            "start": "2026-03-11T04:54:00+00:00",
            "end": "2026-03-11T05:02:00+00:00",
            "duration_min": 8
        }
    ],
    "latency": {
        "panel": {
            "p50": 142,
            "p95": 161
        },
        "api": {
            "p50": 93,
            "p95": 108
        }
    }
}